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Privacy Policy

WaxWorkz Detailing Privacy Policy

Effective Date: March 17, 2025

At WaxWorkz Detailing ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our subscription mobile car wash services, visit our website, or interact with us. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information to provide and improve our mobile car wash services. This includes:

  • Personal Information:

    • Name, email address, phone number, and billing address when you sign up for a subscription or contact us.

    • Payment information (e.g., credit card details) processed through secure third-party payment processors.

    • Vehicle information (e.g., make, model, license plate) and preferred service location to fulfill your car wash requests.

  • Automatically Collected Information:

    • Device information (e.g., IP address, browser type, operating system) when you visit our website or app.

    • Usage data (e.g., pages visited, time spent on our site, service preferences).

    • Location data (e.g., approximate location based on IP or precise location if you allow it for scheduling purposes).

  • Communications:

    • Information you provide when you email us, call us, text us, or submit inquiries, including feedback or complaints.

2. How We Use Your Information

We use your information to:

  • Provide, schedule, and manage your mobile car wash subscription.

  • Process payments and maintain billing records.

  • Communicate with you about your account, service updates, or promotions (you can opt out of marketing communications—see Section 6).

  • Improve our services by analyzing usage trends and customer preferences.

  • Ensure the security of our systems and prevent fraud.

  • Comply with legal obligations or respond to legal requests.

3. How We Share Your Information

No mobile opt-in data will be shared with third parties. We do not sell your personal information.

Mobile Information Sharing: We do not share your mobile information with third parties for any purposes or under any circumstances.

Data Transfer Commitment: We do not transfer your personal data to external organizations for any purposes or under any circumstances.

4. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons) on our website to:

  • Enhance your browsing experience (e.g., remembering your preferences).

  • Analyze site traffic and performance.

  • Deliver relevant advertisements (if applicable).

You can manage cookie preferences through your browser settings, though disabling them may affect site functionality.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. This includes encryption for payment processing and secure storage practices. However, no system is 100% secure, and we cannot guarantee absolute protection against breaches.

6. Your Choices and Rights

You have control over your personal information:

  • Account Management: Update your profile or subscription details by logging into your account or contacting us.

  • Marketing Communications: Opt out of promotional emails via the unsubscribe link in our messages or by contacting us. To opt out of future SMS communications, text STOP or UNSUBSCRIBE to the number from which you received the message.

  • Access and Correction: Request access to or correction of your personal data by reaching out to us (see Contact Us below).

  • Deletion: Request deletion of your data, subject to legal or operational retention requirements (e.g., billing records).

Depending on your location, you may have additional rights under applicable privacy laws (e.g., GDPR or CCPA), such as data portability or the right to object to processing.

7. Retention of Information

We keep your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy (e.g., active subscriptions).

  • Meet legal, tax, or accounting requirements (e.g., retaining billing records for a set period).

Once no longer needed, we securely delete or anonymize your data.

8. Third-Party Links

Our website or app may contain links to external sites (e.g., payment processors or social media). We are not responsible for the privacy practices of these third parties. Please review their policies before providing information.

9. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised "Effective Date." For significant changes, we may notify you via email, SMS, or an in-app message.

10. Contact Us

If you have questions, concerns, or requests regarding your privacy or this policy, please reach out to us:

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Thank you for trusting WaxWorkz Detailing with your car care needs. We’re committed to keeping your information safe while delivering a spotless experience!

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