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Terms and Conditions

WaxWorkz Detailing Terms and Conditions

Effective Date: March 17, 2025

Welcome to WaxWorkz Detailing ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our subscription-based mobile car wash services, website, and any related applications or features (collectively, the "Services"). By subscribing to or using our Services, you ("you" or "Customer") agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Services Overview

WaxWorkz Detailing provides mobile car wash and detailing services on a subscription basis. We bring our cleaning equipment and staff to your specified location to clean your vehicle according to the subscription plan you select. Service details, pricing, and availability are outlined on our website or app and may change from time to time.

2. Eligibility

To use our Services, you must:

  • Be at least 18 years old or the age of majority in your jurisdiction.

  • Provide accurate and complete information during registration.

  • Have the legal authority to enter into this agreement.

3. Subscription and Payment

  • Subscription Plans: You may choose a subscription plan (e.g., weekly, bi-weekly, monthly) as offered on our platform. Plans include a set number of washes and may have additional options or limitations.

  • Billing: Subscription fees are charged in advance on a recurring basis (e.g., monthly) to the payment method you provide. All fees are non-refundable except as stated in Section 6.

  • Payment Authorization: By providing payment information, you authorize us and our third-party payment processors to charge your method of payment for all fees and applicable taxes.

  • Price Changes: We may adjust subscription fees with prior notice (e.g., via email or on our website). Changes apply to your next billing cycle.

  • Late Payments: If payment fails, we may suspend your Services until payment is received. You are responsible for any fees incurred due to declined payments.

4. Messaging Program

  • Message Types: By subscribing, you agree to receive promotional, informational, and marketing messages from us via SMS or other communication channels.

  • Frequency of Messages: Expect messages weekly, though frequency may vary based on service updates or promotions.

  • Notice: Message and data rates may apply, depending on your mobile carrier plan.

  • Subscription Agreement: By subscribing, you agree to receive promotional and informational messages from us. Expect messages weekly. Message and data rates may apply.

  • Opt-Out Instructions: To stop receiving messages, text STOP to (514) 317-6575. For assistance, text HELP to (514) 317-6575

  • Privacy Policy: For more information on how we handle your data, please refer to our Privacy Policy at www.waxworkz.ca/privacy

5. Scheduling and Service Delivery

  • Scheduling: You must schedule your car wash through our website, app, or by contacting us. Availability depends on location, staff, and weather conditions.

  • Access: You agree to provide safe and unobstructed access to your vehicle at the agreed-upon time and location. If we cannot access your vehicle, the wash may be forfeited without refund.

  • Cancellations: You may cancel or reschedule a wash at least [insert time, e.g., 24 hours] before the appointment, subject to your plan’s terms. Late cancellations may count as a used service.

  • Service Limitations: We are not responsible for pre-existing vehicle damage, items left in or on the vehicle, or conditions beyond our control (e.g., weather, road closures).

6. Customer Responsibilities

You agree to:

  • Ensure your vehicle is in a safe condition for cleaning (e.g., no leaks of hazardous materials).

  • Notify us of any special instructions or vehicle conditions before service.

  • Refrain from interfering with our staff or equipment during service.

  • Pay all fees on time and maintain valid payment information.

7. Refunds and Termination

  • Refunds: Subscription fees are non-refundable except in cases of service failure due to our error (e.g., we fail to show up as scheduled). Refunds, if applicable, are issued to your original payment method.

  • Your Termination: You may cancel your subscription at any time via your account or by contacting us. Cancellation takes effect at the end of your current billing cycle; no prorated refunds are provided.

  • Our Termination: We may suspend or terminate your Services for non-payment, violation of these Terms, or at our discretion with notice (e.g., if we discontinue the service).

8. Intellectual Property

All content, logos, and materials related to WaxWorkz Detailing (e.g., on our website or app) are our property or licensed to us. You may not use, copy, or distribute them without our written permission, except for personal, non-commercial use related to your subscription.

9. Limitation of Liability

  • Service Risks: We strive to provide high-quality car washing, but we are not liable for damage to your vehicle unless caused by our gross negligence or willful misconduct. Pre-existing scratches, dents, or wear are your responsibility.

  • Indirect Damages: To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages (e.g., lost profits, vehicle downtime) arising from your use of our Services.

  • Maximum Liability: Our total liability to you will not exceed the amount you paid us in the prior 3 months.

10. Disclaimers

  • As-Is Services: Our Services are provided "as is" and "as available" without warranties, express or implied, including fitness for a particular purpose.

  • External Factors: We are not responsible for delays or failures due to weather, equipment breakdowns, or other events beyond our control.

11. Indemnification

You agree to indemnify and hold WaxWorkz Detailing, its employees, and affiliates harmless from any claims, damages, or losses arising from your misuse of our Services, violation of these Terms, or actions that harm others.

12. Governing Law and Disputes

  • Governing Law: These Terms are governed by the laws of [insert your state/country, e.g., "California, USA"], without regard to conflict of law principles.

  • Dispute Resolution: Any disputes will be resolved through negotiation or, if necessary, in a court of competent jurisdiction in [insert location, e.g., "Los Angeles County, California"].

13. Changes to These Terms

We may update these Terms to reflect changes in our Services or legal requirements. Updates will be posted on our website with a revised "Effective Date." Continued use of our Services after changes constitutes acceptance of the new Terms.

14. Miscellaneous

  • Entire Agreement: These Terms, along with our Privacy Policy, form the full agreement between you and us regarding the Services.

  • Severability: If any part of these Terms is found invalid, the rest remains enforceable.

  • No Waiver: Our failure to enforce any provision does not waive it.

15. Contact Us

For questions, support, or to report issues with these Terms:

  • Email: [Insert your support email, e.g., support@waxworkzdetailing.com]

  • Phone: [Insert your business phone number]

  • Address: [Insert your business address, if applicable]

Thank you for choosing WaxWorkz Detailing. We’re excited to keep your vehicle shining!

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